Safeguarding and Learner Welfare Statement
Last updated: 19 August 2026.
NexisLearn provides online educational content. It is not an emergency, counselling or safeguarding-reporting service and does not replace the responsibilities of a learner’s school, college, parent or guardian.
Getting urgent help
If someone is in immediate danger, call 999. A safeguarding concern involving a learner connected with a school or college should normally be reported through that institution’s designated safeguarding lead and established safeguarding procedure.
Using NexisLearn safely
- Do not submit medical information, detailed safeguarding disclosures, candidate numbers or other unnecessary sensitive information through ordinary forms or support email.
- Learning activities are designed not to request unnecessary sensitive personal information.
- Support staff must not create private pastoral relationships with learners.
- Institution-led customers retain responsibility for safeguarding, pastoral support, supervision and local escalation.
- If NexisLearn receives a disclosure accidentally, access to it will be restricted to the named safeguarding owner below and handled through a documented, retained-on-file safeguarding and data-protection process.
Under-16 learners
Individual self-registration is restricted to learners aged 16 or over. Access for an under-16 learner must be arranged through their school or college using school-managed contact details and the appropriate institutional safeguarding and data arrangements.
Named safeguarding contact
NexisLearn’s named safeguarding owner is Muhammad Asif Khan (founder). Safeguarding-related messages can be sent to [email protected] and are monitored Monday to Friday, with a response target of within 2 working days (excluding UK public holidays). This is not an emergency route — for immediate danger, call 999.
Contact
General platform questions: [email protected].